Frequently Asked Questions from Residents
You can use our virtual concierge to access all the necessary move-in data. Click here to access our virtual Concierge service.
You can use our virtual concierge to access this information and all other necessary move-in data. Click here to access our virtual Concierge service.
Through the Resident Benefit Package Page. Alternatively, you can download a printable version Here
Through the tenant portal. Alternatively, tenants have the option to pay with Payslip at CVS, Walmart, 7-Eleven, or Walgreens for a $3.99 fee. You may also mail a check, money order, or cashier’s check to our office or come to the office to pay.
You can submit a work order through the your tenant portal. You may also submit one on the website by choosing the “I’m a Renter” and then Maintenance Request tab.You may also call our office at 864-534-3479.
No. The security deposit is meant to cover any damages, rent ready cleaning, carpet cleaning, and lawn maintenance under the terms of lease.
Security deposits along with any itemized deductions will be returned within 30 days from the end of lease. Tenants must have turned in keys, garage door openers (if any provided), mail box keys (if provided) and must provide a forwarding address or selected eCheck in their portal to receive an electronic refund.
Once you have provided management with proof of renter’s insurance, confirmation for utilities in your name, paid all monies owed for move-in to include security deposit and first month or prorated rent, and it is the lease start date, you will then be given keys.
No. The landlord is required to keep the unit in a safe and habitable condition, excluding damage caused directly by tenants. If a tenant or their guests cause damage, the owner may authorize a repair to be made and to charge the tenant for the repair.
A major water leak is considered a maintenance emergency. Please contact the water company first to have the water turned off to the property if the water is flowing and could damage the property.
In the event of a suspected fire or criminal event, please contact 911 immediately and do as advised by the authorities.
In the event of a possible gas leak, vacate the apartment immediately and contact your gas provider for further instructions.
Your final step is to contact us at 864-534-3479. If it is after hours, please call and/or text 864-230-3402 after contacting the appropriate agency.
Typically, the tenants are responsible for lawn maintenance. Please make sure to review your lease for confirmation or contact our office.
No. The lease clearly states that you are not allowed to make any repairs to the property without written consent. Please contact the office if you feel you need any repair work done.
Locks may not be changed without written approval from landlord unless it is an emergency situation. Tenant will be responsible for providing management with two sets of all keys and must notify us of the situation that required the locks to be changed.
While we appreciate you being an excellent tenant, we do not waive late fees.
Not unless the owner approves it, and if approved, the pet would have to be fully screened, tenant must sign a pet addendum and pay the Non-Refundable Pet Fee of $350 per pet and $25 per month in Pet rent for each pet.
